We hope you love what you bought and want you to feel great about your purchase! If you are not completely satisfied, please see our return policy below:

RETURNS:

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells for store credit (excluding original shipping charges) within 14 days after the date of receiving your package (package must be dated in order to accept return).

WE DO NOT OFFER REFUNDS. All garments must be returned in their original packaging with the manufacturer tags attached.

Items marked with Final Sale cannot be returned, refunded or exchanged.

We reserve the right to refuse a refund to store credit if the items have any signs of wear, alteration, misuse or damage.

Gift Cards, Jewelry/Accessories, Swim, Intimates, Socks, and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

WHY WE DON'T OFFER FREE RETURNS OR REFUNDS:

As a small business, we're able to bring you new pieces every single week — which means keeping our inventory fresh, fast-moving, and full of new arrivals you won't find sitting around for months. Offering free returns and refunds isn't sustainable for a business our size the way it might be for a big-box retailer; it would mean slowing down on the new drops you love and raising our prices to cover the cost. Store credit lets us keep things fair for you while still allowing us to keep the racks (and your closet) full of exciting new pieces, week after week. We appreciate you understanding and supporting small business in this way!

Exchanges:

The fastest way to ensure you get what you want is to return the item you have through your Shopify profile, and once the return is accepted, make a separate purchase for the new item.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return questions by texting us at 980-310-2005 or hello@shoplilbelle.com